What's Title Nine's 360 Guarantee?
When you buy from us, you're covered all the way around. So, if for any reason or no reason, you are not happy with your T9 purchase, send it round-trip within a year for an exchange or full refund. No questions. No hassles. No kidding.

How do I return or exchange an item?
If you live in the continental US you can return your item using the preprinted SmartLabel™ on the front of your invoice. Simply slap the label on and drop your package anywhere that US Postal Service mail is collected. When you use the SmartLabel™ for returns or exchanges, the following amounts will be deducted from your refund:

$7.50 for return of 1 - 2 items
$9.00 for return of 3 or more items

If you live outside the continental US, if you're a gift recipient, or if you prefer to mail your returns to us on your own, please send returns to:

Title Nine Returns
1414 Harbour Way South
Suite 1300
Richmond, CA 94804

Please include a note explaining the problem.If you would like an exchange, first we'll issue a credit to your card for the returned item(s), then when we ship your new item, we'll charge you for it. Your credit card billing statement stays clean and clear. We'll never charge additional shipping for any new items sent out as an exchange. Yes, really.

If the exchange was a gift, just let us know who purchased it for you. If you'd prefer a refund we can do that too. It's that simple.

How can I check on the status of my return or exchange?
If you used the preprinted SmartLabel™ to return your purchase to Title Nine, you can check the status of your return or exchange here. If the information you are looking for is not available online you can send us an email, give us a call at 800-342-4448 or chat with us.

If you are wondering about the status of a return or an exchange, don't fret, it usually takes us about 3 weeks to process from the time it reaches us.